Terms and Conditions

By making a reservation through the website, WhatsApp, Instagram, email, telephone, or any other Guia Hospedar service channel, the client declares that they have read, understood, and agreed to these Accommodation Terms and Conditions.

1. ABOUT THE ACCOMMODATION

1.1. The properties managed by Guia Hospedar are intended exclusively for short-term accommodation, having a residential nature and not a hotel nature.

1.2. During their stay, the guest agrees to comply with the rules of the property, condominium, neighborhood, and applicable legislation.

1.3. The person responsible for the reservation shall be responsible for the behavior and actions of all occupants of the property during the contracted period.

2. RESERVATION CONFIRMATION

2.1. The reservation shall only be considered confirmed after payment confirmation.

2.2. Payments may be made via Pix or credit card.

2.3. Fees, interest, or charges resulting from credit card installments shall be the responsibility of the contracting party.

2.4. Guia Hospedar may request guest information and documents for registration purposes, access control, or condominium requirements.

3. USE OF THE PROPERTY

3.1. The property must be used exclusively for the accommodation of the occupants informed in the reservation.

3.2. Parties, events, gatherings, or activities that may cause inconvenience to the neighborhood are not permitted.

3.3. The number of occupants may not exceed the maximum capacity informed in the listing or confirmed in the reservation.

3.4. The entry of visitors may be restricted according to the rules of the property or condominium.

3.5. Pets are not allowed, except when previously authorized and expressly informed in the accommodation listing.

3.6. Smoking inside the properties is strictly prohibited.

4. GUEST RESPONSIBILITIES

4.1. The guest agrees to take care of the property, furniture, utensils, appliances, and other items provided during the stay.

4.2. Any damage caused to the property or common areas of the condominium must be reimbursed by the person responsible for the reservation.

4.3. The guest shall be responsible for fines, notices, or penalties resulting from non-compliance with condominium rules or applicable legislation.

4.4. Keys, remote controls, access tags, and other devices provided to guests must be returned at the end of the stay. In case of loss or damage, replacement costs may be charged.

5. CLEANING AND MAINTENANCE

5.1. The cleaning fee charged in the reservation refers exclusively to the standard cleaning performed between one stay and another.

5.2. If the need for specialized or extraordinary cleaning is identified due to improper use of the property, Guia Hospedar may charge the corresponding additional costs.

6. CANCELLATIONS AND CHANGES

6.1. Cancellations made within 48 hours after reservation confirmation will receive a full refund, provided that the check-in date is scheduled more than 14 days in advance.

6.2. Cancellations made at least 7 days prior to check-in will be entitled to a refund of 50% of the total reservation amount.

6.3. Reservations canceled less than 7 days prior to check-in will not be refunded.

6.4. If only the 50% reservation deposit has been paid, this amount will not be refunded.

6.5. Date changes are subject to availability and prior approval by Guia Hospedar.

7. CHECK-IN AND CHECK-OUT

7.1. The standard check-in time begins at 3:00 PM.

7.2. Check-out must take place by 10:00 AM.

7.3. Check-out must occur strictly by 10:00 AM. Compliance with this schedule is essential for preparing the property for the next guests. Remaining at the property after the established time may cause operational issues and result in additional charges, according to the length of the delay and the impacts caused.

8. SERVICES AND AMENITIES

8.1. Some properties offer Wi-Fi internet, Smart TV, streaming applications, and other convenience items described in the listings.

8.2. Any failures in services provided by third parties, such as internet, electricity, water supply, or digital platforms, do not generate any obligation for refund or compensation.

8.3. In the event of a defect or unexpected failure of property equipment, Guia Hospedar will take reasonable measures to resolve the situation as quickly as possible.

9. SITUATIONS THAT MAY RESULT IN TERMINATION OF THE STAY

9.1. Guia Hospedar may immediately terminate the accommodation, without refund of any amounts paid, if any of the following situations are identified:

a) Exceeding the maximum number of occupants;

b) Holding parties or events;

c) Failure to comply with condominium rules;

d) Disturbance of peace and quiet;

e) Damage to the property;

f) Use of the property for illegal purposes.

10. GENERAL PROVISIONS

10.1. Guia Hospedar is not responsible for personal belongings forgotten, lost, stolen, or damaged during the stay.

10.2. The company shall also not be held responsible for situations arising from acts of God, force majeure, or events beyond its control.

10.3. Whenever necessary for maintenance, security, or preservation of the property, Guia Hospedar may access the accommodation, notifying guests in advance whenever possible.

10.4. The data provided by guests will be processed in accordance with the applicable personal data protection legislation.

11. JURISDICTION

11.1. To resolve any disputes arising from these Terms and Conditions, the parties elect the jurisdiction of the District Court of Biguaçu/SC, waiving any other jurisdiction, regardless of how privileged it may be.

By completing the reservation, the guest declares that they agree with all provisions set forth in this document.